Questions, answered
Before you choose
Practical guidance for ordering, caring for natural-stone jewelry, and using Sisuke's educational libraries.
Orders and delivery
Where do you ship?
We welcome international orders wherever delivery is available to your address. Enter your destination at checkout to confirm current availability and price.
When will my order arrive?
Available delivery methods and estimates appear at checkout for your address. Please allow time for Sisuke to prepare the piece before the carrier's estimate begins.
Will I receive order and dispatch confirmation?
Yes. You receive confirmation after checkout and another notification when tracking becomes available. Check the email address entered with your order if you do not see either message.
How can I pay?
The secure checkout shows the payment methods currently available for your country, currency, and device. Sisuke does not store your complete card details.
Can I cancel or change an order?
Contact Sisuke as soon as possible. We cannot promise changes after preparation or dispatch has started, so check your address and selected options carefully before paying.
Can I return or exchange an order?
Review the current refund policy linked in the store footer before returning anything. If an incorrect or damaged item arrives, contact Sisuke with your order number and clear photographs.
Materials and care
Will my stone look exactly like the photograph?
Natural stones vary in colour, pattern, translucency, and inclusions. Those differences are part of the material rather than defects, so an individual piece may not be perfectly repeatable.
How should I care for natural-stone jewelry?
Keep it away from perfume, household chemicals, impact, and prolonged moisture. Store pieces separately and wipe them gently after wear. Some minerals are softer or more water-sensitive than others.
Stones and traditions
How can I learn which stone is used?
Use the Stone Library for approved gemstone records and the Crystal Library for the smaller source-reviewed crystal collection. Product pages show a stone panel only when the product title or tags support a confident match.
Are zodiac, chakra, and crystal properties scientific claims?
No. Sisuke labels these as cultural and metaphysical traditions. They are not medical, scientific, diagnostic, or predictive advice.
What does the Birthstone Calculator use?
Western mode uses local approved stone data. Vedic mode calculates the sidereal Moon position in your browser when requested. The birth date and time you enter are not sent to Sisuke or stored by the theme.